Carpet Cleaning Boston -
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Privacy Policy

1. Introduction

Welcome to Carpet Cleaning Boston. We respect your privacy and are committed to protecting it through this Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL], engage with our services, or communicate with us.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, please do not use our website or services.

2. Information We Collect

We collect various types of information to provide and improve our services. This includes:

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Billing and payment details (if applicable)

b. Non-Personal Information:

  • Browser type and version
  • Operating system
  • IP address
  • Device information
  • Usage data and interaction with our website

c. Cookies and Tracking Technologies:

We use cookies, web beacons, and similar tracking technologies to analyze website traffic, enhance user experience, and offer personalized content. You can control or disable cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and managing our carpet cleaning services
  • Processing transactions and payments
  • Responding to inquiries and customer support requests
  • Sending promotional materials, special offers, or service updates
  • Improving our website, services, and customer experience
  • Detecting and preventing fraud or unauthorized access
  • Complying with legal obligations

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data in the following cases:

  • Service Providers: We may share your information with third-party vendors that assist us in providing our services (e.g., payment processors, scheduling software, marketing agencies).
  • Legal Compliance: If required by law, we may disclose information to law enforcement, regulators, or other legal authorities.
  • Business Transfers: In the event of a merger, sale, or business transfer, your information may be transferred to the new entity.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information
  • Request the deletion of your personal data
  • Opt out of marketing communications
  • Restrict processing of your information
  • Withdraw consent where applicable

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will take steps to delete it.

9. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, we securely delete or anonymize it.

10. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. We take necessary measures to ensure data protection compliance for international transfers.

11. Legal Basis for Processing Data

We process personal information based on legal grounds, including:

  • Your consent
  • Contractual obligations
  • Compliance with legal requirements
  • Legitimate business interests (e.g., improving services and marketing)

12. Do Not Track Signals

Some browsers allow users to send "Do Not Track" signals. Currently, we do not respond to such signals, but we continue to review technological advancements that may allow us to comply with such requests in the future.

13. California Privacy Rights (CCPA Compliance)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal data we collect and how we use it
  • The right to request deletion of personal data
  • The right to opt out of data sales (we do not sell personal data)
  • The right to non-discrimination for exercising privacy rights

To make a CCPA request, contact us at [Insert Contact Email].

14. GDPR Compliance (For EU Residents)

Under the General Data Protection Regulation (GDPR), EU residents have additional rights, including:

  • The right to data portability
  • The right to restrict processing
  • The right to object to automated decision-making
  • The right to file a complaint with a supervisory authority

If you are an EU resident and wish to exercise these rights, contact us at [Insert Contact Email].

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.