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Terms and Conditions

Carpet Cleaning Boston

Welcome to Carpet Cleaning Boston. By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Definitions

  • "Company," "we," "us," or "our" refers to Carpet Cleaning Boston.
  • "User," "you," or "your" refers to the person or entity using our website and services.
  • "Services" refers to professional carpet cleaning, upholstery cleaning, rug cleaning, and related cleaning services provided by Carpet Cleaning Boston.
  • "Website" refers to [Insert Website URL].

2. Acceptance of Terms

By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must refrain from using our services.

3. Services Offered

Carpet Cleaning Boston offers professional cleaning services, including but not limited to:

  • Carpet cleaning
  • Upholstery cleaning
  • Area rug cleaning
  • Stain and odor removal
  • Commercial and residential cleaning
  • Water damage restoration

We reserve the right to modify, expand, or discontinue any service without prior notice.

4. Booking and Appointments

  • Appointments must be scheduled through our website, phone, or email.
  • A confirmation email or message will be sent once an appointment is booked.
  • Clients must provide accurate information regarding their cleaning needs.
  • We reserve the right to refuse or cancel appointments due to scheduling conflicts or other unforeseen circumstances.

5. Pricing and Payment

  • Prices are subject to change without prior notice.
  • Quotes provided are based on the information given at the time of booking and may change upon inspection.
  • Payment is due upon completion of services unless otherwise agreed.
  • We accept cash, credit/debit cards, and other agreed-upon payment methods.
  • Late payments may result in additional fees.
  • If a payment method is declined, customers must provide an alternative payment method.
  • Refunds are not guaranteed and are subject to management review.
  • Discounts and promotional offers cannot be combined.

6. Cancellation and Rescheduling Policy

  • Cancellations must be made at least 24 hours before the scheduled appointment.
  • Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
  • Rescheduling requests will be accommodated based on availability.
  • No-shows may result in a charge equivalent to the full service price.
  • In cases of emergencies, exceptions may be made at the discretion of Carpet Cleaning Boston.
  • Multiple cancellations or rescheduling without valid reasons may result in refusal of future service.

7. Customer Responsibilities

  • Customers must provide access to the property at the scheduled time.
  • Personal belongings, fragile items, and furniture should be removed or secured before service.
  • Pre-existing stains, damages, or conditions must be disclosed before cleaning.
  • Pets must be kept in a safe area during cleaning.
  • Customers should inform us of any allergies or sensitivities to cleaning products.
  • Special requests should be communicated at the time of booking.
  • Customers must ensure that utilities, including water and electricity, are available during the scheduled service.

8. Satisfaction Guarantee and Liability

  • We strive to provide high-quality service, but results may vary based on carpet conditions.
  • If you are dissatisfied with our service, please contact us within 24 hours for a re-evaluation.
  • Carpet Cleaning Boston is not responsible for:
    • Pre-existing damages or stains that cannot be removed.
    • Damage caused by improper carpet or upholstery maintenance before our service.
    • Shrinkage or discoloration due to previous cleaning agents used by the client.
    • Damage resulting from failure to follow aftercare instructions.
    • Mold or mildew growth that occurs due to existing moisture issues in the property.
    • Damage caused by heavy furniture that is moved back onto a damp carpet.

9. Limitations of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from our services.
  • Our liability is limited to the total amount paid for the service provided.
  • We shall not be responsible for damages caused by failure to disclose important carpet conditions.
  • If equipment failure occurs, Carpet Cleaning Boston is not liable for any resulting delays or damages.
  • We do not guarantee stain removal, particularly for old or deep-set stains.
  • Customers agree not to hold Carpet Cleaning Boston responsible for pre-existing issues that worsen post-cleaning.

10. Privacy Policy

  • We respect your privacy and only collect personal information necessary for booking and service completion.
  • Your information will not be shared with third parties unless required by law.
  • Our full Privacy Policy is available on our website.
  • Customers may request the deletion of their personal information from our records.
  • We may use customer feedback for promotional purposes, but personal details will remain confidential.

11. Intellectual Property

  • All content on our website, including text, logos, images, and service descriptions, is the property of Carpet Cleaning Boston.
  • Unauthorized use of our content is strictly prohibited.
  • Any content shared by customers (e.g., reviews, testimonials) may be used by Carpet Cleaning Boston for marketing purposes.
  • Customers may not replicate or redistribute service techniques or proprietary cleaning methods.

12. Third-Party Links

  • Our website may contain links to third-party websites for informational purposes.
  • We do not endorse or take responsibility for the content or services offered by third-party sites.

13. Force Majeure

We are not responsible for delays or inability to perform services due to causes beyond our control, including but not limited to natural disasters, strikes, pandemics, or power outages.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Massachusetts. Any disputes will be resolved in the appropriate courts of Massachusetts.

15. Amendments and Updates

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.